Terms of Service (Updated July 21, 2012)
All services provided by EasyHost.mx ("EasyHost") may be used for lawful purposes only. Transmission, storage or presentation of any information, data or material in violation of any United States federal, state or city law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold harmless EasyHost from any claims resulting from the use of service which damages the subscriber or any other party. Prohibited are sites that promote any illegal activity or present content that may be damaging to EasyHost' servers, or any other server on the Internet. Links to such materials are also prohibited.
Examples of unacceptable content or links:
- pirated software
- hacker programs or archives
- Warez sites
NOTICE: IF YOUR ACCOUNT IS FOUND TO CONTAIN ILLEGAL ACTIVITY, ILLEGAL MP3 FILES, PIRATED SOFTWARE, HACKER PROGRAMS, WAREZ PROGRAMS, OR ANY OTHER ILLEGAL FILES, YOUR ACCOUNT WILL BE TERMINATED IMMEDIATELY, WITHOUT NOTICE, AND A $50.00 CANCELLATION FEE WILL APPLY. ADDITIONALLY, EasyHost WILL NOTIFY THE PROPER AUTHORITIES OF YOUR ACTIONS.
Traffic Usage
All account plans come with a predetermined amount of traffic allowance. We monitor all accounts and bill $1.00 for each gig of traffic exceeded. This amount is not prorated, meaning that 1 mb - 1 gig will be treated and billed as the same.
IRC
We currently do not allow IRC or IRC bots to be operated on our servers.
Server Abuse
Any attempt to undermine or cause harm to a server or customer of EasyHost is strictly prohibited. As our customer you are responsible for all your accounts. Should you violate the Terms of Services outlined within, your account will be cancelled without chance of refund.
Refusal of Service
We reserve the right to refuse, cancel or suspend service, at our sole discretion.
All sub-networks, distributive hosting sites and dedicated servers of EasyHost must adhere to the above policies, with the exception of system resources in respect to dedicated servers.
Billing
By the Account Activation Date of each month, EasyHost shall either:
- (1) debit the client's credit card or receive automatic payments through PayPal (when such information has been provided by the client); or
- (2) deliver, by e-mail or regular mail, an invoice in accordance with the applicable Service Fees for services rendered for the current month. When an invoice is delivered to the client, payment shall be remitted to EasyHost by no later than the specified payment due date. EasyHost shall be entitled to immediately terminate this agreement for client's failure to make timely payments. You will be provided with an invoice on a monthly to annually basis. All credit cards and PayPal subcriptions are billed automatically on a monthly to annually basis. It is the client's responsibility to ensure that they have sufficient credit to cover this transaction. In the event that there is insufficient credit, we will send an e-mail notification, at which point we will need to be provided with another credit card account number or manual PayPal payment within 24 hours. If we do not receive a response within 24 hours, the account, and all accounts under that account plan, will be suspended. We allow up to a 7 day grace period per customer request.
Service Fees
Certain services carry a setup fee charged by EasyHost to client, which must be paid by client in order to have use of said services. If client terminates this agreement, client shall be responsible for any and all outstanding fees owed to EasyHost and agrees to pay any and all fees incurred by client. Because the services are provided on a monthly basis, the client will be responsible for service fees incurred each month, regardless of when client provides notice of termination. Thus, for example, if the client provides notice of termination on the 15th day of a particular month, the client will be responsible for service fees for the entire month, and such fees will not be pro-rated or refunded.
Billing Structure Update:
- Suspend Days: (7) days after the due payment date before suspending you account.
- Termination Days: (15) days after the due payment date before terminating of your account.
- Invoice Generation: (7) days before the due payment date to generate invoices.
- Invoice Unpaid Reminder: (7) days before the invoice due date you would like to send a reminder.
- First Overdue Reminder: (1) days after the invoice due date you will be sent the first overdue notice.
- Second Overdue Reminder: (2) days after the invoice due date you will be sent the second overdue notice.
- Third Overdue Reminder: (3) days after the invoice due date you will be sent the third overdue notice.
- Add Late Fee Days: (5) days after the due payment date EasyHost will apply late fees to your past due invoice.
- Late Fee Amount: EasyHost will apply a late fee of (10%) to a minimum amount of a ($5) charge in cases where the calculated late fee falls below this figure.
EasyHost is taking these action on all of our services in order to encourage our customers to pay their bills on time.
Limitation of Liability
EasyHost shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from EasyHost ' servers going off-line or being unavailable for any reason whatsoever. Furthermore, EasyHost shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of EasyHost ' servers. All damages shall be limited to the immediate termination of service. EasyHost offers specific daily back up plans to prevent such events from happening.
Violations
Violations of these Acceptable Use Policies should be referred to corporate@EasyHost.mx. All complaints will be investigated promptly. Failure to follow any term or condition will be grounds for immediate account deactivation.
Disclaimer
EasyHost cannot be held liable for system down time, crashes or data loss. We cannot be held liable for any predicated estimate of profits which a client would have gained if their site was functioning. Certain services provided by EasyHost are resold. Thus, certain equipment, routing, software and programming used by EasyHost are not directly owned or written by EasyHost. Moreover, EasyHost holds no responsibility for the use of our clients' accounts. Failure to comply with any terms or conditions will result in the automatic deactivation of the account in question. We reserve the right to remove any account, without advance notice for any reason without restitution, as EasyHost sees fit.
Account Activation
By activating your account with EasyHost, you agree to the above policies and disclaimer. Upon requesting activation of an account, you are required to accept these policies, guidelines and disclaimer, and a copy of your acceptance is forwarded along with your activation request to be maintained with your account information.
NOTICE: If you sign up for an account and fail to comply with these terms, no refunds will be given. We will, however, advise you by e-mail or phone prior to taking any action to provide you with an opportunity to correct the problem.
Server Uptime Guarantee
EasyHost guarantees 99.9% service (http, ftp, pop, imap, smtp) uptime on all hosting plans. Should we fail to deliver this for any given calendar month, your account will be refunded a pro-rated amount for the duration of excessive downtime.
EasyHost reserves the right to amend any or all of the above policies, guidelines and disclaimer without notification. We also retain the right to increase any pricing and make changes to our account plans without notification.
Abuse Policy
EasyHost.mx encourages you to report any type of network abuse originating, directly or indirectly, from our network.
- Clients found to be spamming will be terminated immediately without notice and will not be elible for any refunds or part of. All EasyHost.mx clients must abide by the EasyHost.mx Acceptable Use Policy ('AUP').
Money Back Gurantee and Refunds
Refunds: If client has retained the services for one year and has pre-paid EasyHost for such services, refunds will not be issued for any unused full month of the services, upon client's request. Therefore, if client's account is cancelled at any point during the one-year term, client will not be entitled to a refund for the months remaining, after notice given by the 25th day of the preceding month.
Account Deactivations: Any account deactivated due to non-payment will require a reactivation fee of $14.00 prior to reactivation
Cancellation Refunds: We DO NOT refund partial monthly fees to accounts. We require a minimum of 3 days notice for a cancellation.
Limited Money Back Guarantee & Refund Policy:W e offer a 30 Day Limited Money back guarantee. (Only Web Hosting Eligible)
Money Back Policy on Clients that spam: EasyHost.mx takes a ZERO tolerance attitude towards SPAM.